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In mid-2021, FinCoNet’s Standing Committee 4 (SC4) surveyed market conduct authorities around the world to understand how they addressed COVID-related challenges. The survey focused on the impact of remote work and the use of supervisory technology (SupTech) tools in the new environment shaped by COVID-19. This briefing note summarises the results from 19 authorities that took part in the survey and provides several case studies illustrating how individual authorities adapted to the challenges brought on by the pandemic.

A fundamental aspect of financial consumer protection, specifically relating to credit and banking, is considering how financial firms prevent and manage arrears. 

This FinCoNet report presents findings on the supervisory approaches regarding the prevention and management of arrears, with a special focus on exit strategies from payment holidays and seeks to provide information on policy development and the use of supervisory tools and approaches in the prevention and management of arrears, debt advice services and the exit strategies from credit moratoria.