Download Report (PDF)
Download Literature Review (PDF)

Good culture within firms and financial product governance contribute to the provision of financial products that are appropriate for consumers and support consumer centric systems, processes and outcomes.  This report and literature review presents findings on financial product governance and culture in relation to banking products, identifying a strong link between good organisational culture and financial product governance. It considers consumer harms, policy and supervisory approaches, challenges for regulators and supervisory authorities, and the impact of organisational culture on product governance within the financial services industry.

The rapidly evolving technological landscape of financial services provision requires a proactive and resolute approach from supervisors towards the use of digital technology. This report highlights new, innovative and relevant SupTech tools for market conduct and financial consumer protection from over 20 jurisdictions. Featuring numerous case studies, it also explores how different authorities approach the phenomenon of SupTech, including the strategies followed and the levels of reliance on SupTech.