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Research by country: Ireland

 

"Industry Research on the Digitalisation of Financial Services” – A study on new and innovative processes, products and services that have been offered to, or are in development for, consumers of digital financial services: https://www.centralbank.ie/docs/default-source/publications/consumer-protection-research/industry-research-on-the-digitalisation-of-financial-services.pdf?sfvrsn=8

"Mortgage Switching Research” – Consumer and industry research conducted into mortgage switching, designed to explore whether intervention is required to better facilitate mortgage switching by consumers: https://www.centralbank.ie/docs/default-source/publications/consumer-protection-research/mortgage-switching-research.pdf?sfvrsn=7

"Complaints Handling within Regulated Financial Services Firms – Consumer Research” – A study exploring consumer perceptions, attitudes, and experiences of making a complaint to a financial services firm, and the impact that these experiences had on future behaviour relating to complaints: https://www.centralbank.ie/docs/default-source/publications/consumer-protection-research/gns4-2-1-1-complts-handg-reg-fin-sers-firms.pdf?sfvrsn=6

For further information on the work of the Research and Behavioural Insights Team and to view our most recent consumer protection research, please consult the Central Bank of Ireland's website here.

 

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