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Financial Consumer Protection responses to the Covid-19 crisis

 

Supervisory authorities from around the globe are taking action, providing guidance and recommending measures to help address the collective challenge caused by the coronavirus crisis COVID-19 that is affecting all countries in 2020.

We are sharing below, as we receive them, information from FinCoNet members and other relevant public authorities in response to the current situation, to help financial consumers and financial services providers deal with the consequences of this major crisis.

FinCoNet Members:

Australia

Brazil

Canada

Canada, Ontario

France

Germany

Indonesia

Ireland

Italy

Japan

Korea

Netherlands

People's Republic of China

Peru

Portugal

Russian Federation

Saudi Arabia

Spain

South Africa

Ukraine

United Kingdom

Non-Member Jurisdictions:

Argentina

Armenia

Austria

Belgium

Chile

Colombia

Costa Rica

Croatia

Czech Republic

Ethiopia

Hong Kong, China

Hungary

India

IOPS

Israel

Jamaica

Latvia

Lithuania

Mexico

Moldova

Montenegro

Namibia

New Zealand

North Macedonia

Papua New Guinea

Poland

Singapore

Slovak Republic

Slovenia

Turkey

United States

Zimbabwe

European Union - EIOPA

FinCoNet Members

Australia
  • General information hub providing information for consumers, investors, small businesses, superannuation trustees, insurers, market participants and financial advisors. This provides entities within those sectors with key industry changes and other information that may assist in this current environment:  https://asic.gov.au/about-asic/news-centre/articles/covid-19-information/
  • ASIC’s information hub which provides the support and services available to help consumers during COVID-19. It also provides some general advice and financial calculators to assist consumers in managing their finances: https://moneysmart.gov.au/covid-19
Brazil
Canada
Canada, Ontario
France
  • Banque de France has created (in close coordination with Céline here that you also know J) on its “Mes questions d’argent” website a page dedicated to consumers in the Covid 19 context, which gathers all type of relevant information on various topics (overindebtedness, scams, tax,  travel cancellation, etc.) https://www.mesquestionsdargent.fr/budget/coronavirus-covid-19-liens-utiles
Germany
Indonesia
Ireland
  • The Competition and Consumer Protection Commission (CCPC) is an independent statutory body with a dual mandate to enforce competition and consumer protection law in Ireland. They have a COVID-19 hub with information for businesses and consumers in relation to COVID-19: https://www.ccpc.ie/consumers/covid-19/
Italy
Japan
Korea
Netherlands
People's Republic of China
Peru
Portugal
Russian Federation
Saudi Arabia
Spain
  •  Banking customer website within the Banco de España site.
South Africa
United Kingdom
Ukraine

Non-Member jurisdictions

Argentina
Armenia
Austria
Belgium
Chile
Colombia
Costa Rica

Croatia
Czech Republic
Ethiopia
Hong Kong, China
Hungary
India
IOPS
Israel
Jamaica
Latvia
Lithuania
Mexico
Moldava
Montenegro
Namibia
New Zealand
North Macedonia
Papua New Guinea
Poland
Singapore
Slovak Republic
Slovenia
Turkey
United States
Zimbabwe
European Union - EIOPA

 

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